Q: What are your prices listed in?
A: British pounds sterling (GBP). A handy currency conversion table can be found at http://finance.yahoo.com/m3?u .

Q: Is my payment secure?
A: Your card payment is processed on a secure server by Paypal, a company which almost everyone online is familiar with. Paypal do not give us access to your card details. If, for some reason, you do not wish to use Paypal as payment agent, you may send a Sterling cheque or postal order (or cash, at your risk) to Newcastle Coin Dealers, 7 Nile Street, North Shields, NE29 0BD, U.K.

Q: Why does it say "pykerley@yahoo.co.uk" in your shopping basket?
A: This is our email address, to which your Paypal payment is transmitted.

Q: What is the difference between insured and uninsured shipping?
A: Occasionally, items get lost/stolen in the post, and Royal Mail do not pay compensation when coins (and other "valuables") go missing in transit. If your item gets lost and you have paid for "insured" shipping, we will refund or replace it. If you select "uninsured" shipping, we will NOT refund or replace your order if it goes missing in transit, though we will provide you with a copy of the relevant certificate of posting.

Q: When will I receive my order?
A: Orders are normally sent within two business days of receipt. UK residents should receive their orders within a week. Overseas orders sent airmail should arrive within 7-10 days.

Q: What happens if you are sold out of a particular lot?
A: In the unlikely occurrence of a lot being unavailable, we will send you a refund.

Q: What is your refund policy?
A: Should you be unhappy with the silver bullion coins you receive, you may return them to us within 7 days of receipt, and we will refund the price you paid, minus the actual cost of outward postage. Your return postage costs will not be refunded.

Q: I have a question which is not listed here. Can you answer it?
A: Most probably. Please send an email to newcastlecoin@outlook.com .